Privacy policy

Last updated: October 9, 2026

At Celovariq, we respect your privacy and are committed to protecting your personal information. This Privacy Notice explains how we collect, use, store, and protect your information when you visit or make a purchase from celovariq.com.

This Privacy Notice applies to customers, visitors, and users of our website and services.

Celovariq is operated by Yingde Juheng Network Technology Co., Ltd.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following types of information:

Personal Information

We may collect personal information that you provide voluntarily, including:

Full name
Billing and shipping address
Email address
Phone number
Payment information
Order details
Customer service communications

This information is collected when you:

Create an account
Place an order
Contact customer support
Request a return or refund

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Website pages visited
Browsing activity
Referral source

This information helps us improve website performance, security, and customer experience.

2. How We Use Your Information

We use collected information for the following purposes:

Order Processing

We use your information to:

Process and fulfill orders
Arrange shipping
Provide order updates
Handle payments
Manage returns and refunds

Customer Support

We use your information to:

Respond to inquiries
Provide assistance regarding products and orders
Handle warranty, return, and refund requests

Website Improvement

We may use information to:

Improve website functionality
Analyze customer preferences
Improve products and services
Prevent fraud and security issues

Marketing Communications

With your permission, we may send promotional emails, product updates, and special offers.

You may unsubscribe from marketing emails at any time.

3. Cookies and Tracking Technologies

Celovariq uses cookies and similar technologies to improve your browsing experience.

Cookies may be used for:

Essential Cookies

These cookies are necessary for website operation, including:

Shopping cart functions
Checkout processing
Account management

Analytics Cookies

These cookies help us understand how visitors use our website, including:

Website traffic analysis
Performance monitoring
User behavior analysis

Marketing Cookies

These cookies may be used to provide relevant advertisements and measure advertising performance.

You may manage cookie preferences through your browser settings or available cookie management tools.

4. Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary with trusted third parties, including:

Payment Providers

Payment information may be processed securely by payment service providers to complete transactions.

Shipping Partners

We share necessary information with logistics providers to deliver your orders.

Website Service Providers

We may work with trusted service providers that assist with:

Website hosting
Website security
Analytics
Customer support services

These third parties are permitted to use your information only to provide requested services.

5. Your Privacy Rights

Depending on applicable privacy laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent for certain data processing
Opt out of marketing communications

To exercise your privacy rights, please contact us at:

Email:
service@celovariq.com

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no online transmission method or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

Complete transactions
Provide customer support
Meet legal and accounting requirements
Resolve disputes
Prevent fraud

When information is no longer required, we will securely delete or anonymize it where appropriate.

8. Orders, Returns and Refund Information

Celovariq provides a 90-day return period from the date you receive your order.

If you request a return, refund, or exchange, we may collect and process information related to:

Order number
Purchase details
Customer contact information
Return reason
Refund processing information

For complete details, please review our Refund Policy.

9. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information, please contact us so we can take appropriate action.

10. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices, technology, or legal requirements.

Any updates will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Notice or how we handle your personal information, please contact us:

Brand:
Celovariq

Website:
celovariq.com

Company Name:
Yingde Juheng Network Technology Co., Ltd.

Responsible Person:
Zhou Feng