Shipping Policy
Last updated: October 9, 2026
Company Information
Celovariq is operated by:
Yingde Juheng Network Technology Co., Ltd.
Registered Address:
Room 108, Card 2, 1st Floor, Dehui Longshan Manor Apartment, East of Yingzhou Hotel, West of Beijiang 2nd Road, Yingcheng, Yingde, Guangdong, China
Email:
service@celovariq.com
Phone:
+86 13245312708
Responsible Person:
Zhou Feng
Customer Service Hours:
Monday-Friday 9:00 AM-6:00 PM PDT
Thank you for choosing Celovariq.
This Shipping Policy explains our shipping methods, processing times, delivery information, and related shipping terms.
Order Processing Time
All orders are processed after payment confirmation.
Orders are usually processed within:
1-3 business days
Processing time does not include shipping transit time.
During peak seasons, holidays, promotions, or unexpected circumstances, processing times may take longer than usual.
We will make reasonable efforts to process and ship your order as quickly as possible.
Shipping Methods & Rates
Celovariq currently provides Express Shipping and Standard Shipping options.
Available shipping methods and fees will be displayed during checkout based on your order details and delivery location.
Express Shipping
Orders from:
$0.00 - $48.99
Shipping Fee:
$5.99 USD
Orders from:
$49.00 and above
Shipping Fee:
Free
Standard Shipping
Orders from:
$1.00 - $38.99
Shipping Fee:
$2.99 USD
Orders from:
$39.00 - $48.99
Shipping Fee:
Free
Orders from:
$49.00 and above
Shipping Fee:
Free
Estimated Delivery Time
After your order has been processed, estimated delivery times are:
Express Shipping
5–10 business days
Standard Shipping
7–15 business days
Delivery times may vary depending on:
-
Shipping destination;
-
Carrier processing;
-
Weather conditions;
-
Holidays;
-
Customs procedures;
-
Other circumstances outside our reasonable control.
Estimated delivery times are provided as guidance and are not guaranteed delivery dates.
Order Tracking
Once your order has been shipped, a confirmation email containing tracking information will be sent to you.
You may use the tracking information provided to check your package delivery status.
If you have not received tracking information within a reasonable period after shipment, please contact us:
Shipping Address Information
Please ensure that your shipping address is complete and accurate before submitting your order.
Celovariq is not responsible for delays or delivery failures caused by incorrect or incomplete shipping information provided by customers.
If you notice an incorrect shipping address after placing your order, please contact us as soon as possible.
Lost, Damaged, or Incorrect Orders
If your package arrives damaged, defective, or you receive an incorrect item, please contact our customer service team.
Please provide:
-
Order number;
-
Description of the issue;
-
Photos or videos showing the problem.
We will review your request and provide appropriate assistance.
Returns & Refunds
Celovariq offers a 90-day return period from the date you receive your order.
To request a return, please contact:
Email:
service@celovariq.com
Returned items must meet the requirements stated in our Return & Refund Policy.
For complete return conditions, please review our Return & Refund Policy page.
Customs Duties and Taxes
Customers are responsible for any customs duties, taxes, or additional charges that may be required by local authorities when applicable.
Customs policies vary by destination country, and Celovariq cannot control delays caused by customs inspections.
Contact Us
If you have any questions about your order, shipping status, or delivery information, please contact us using the contact details provided in the Company Information section at the top of this page.