Return & Refund Policy
Last updated: October 9, 2026
Company Information
Celovariq is operated by:
Yingde Juheng Network Technology Co., Ltd.
Registered Address:
Room 108, Card 2, 1st Floor, Dehui Longshan Manor Apartment, East of Yingzhou Hotel, West of Beijiang 2nd Road, Yingcheng, Yingde, Guangdong, China
Email:
service@celovariq.com
Phone:
+86 13245312708
Responsible Person:
Zhou Feng
Customer Service Hours:
Monday-Friday 9:00 AM-6:00 PM PDT
Thank you for choosing Celovariq.
At Celovariq, we are committed to providing high-quality bathroom accessories, including towels, bath mats, bathroom storage solutions, toothbrush holders, and other home bathroom products.
If you are not completely satisfied with your purchase, we are here to assist you.
This Return & Refund Policy applies to purchases made through celovariq.com.
1. 90-Day Return Policy
We offer a 90-day return period.
Customers may request a return within 90 days from the date they receive their order.
The return period begins on the delivery date confirmed by the shipping carrier.
To qualify for a return:
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The item must be unused and in its original condition.
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The item must include original packaging and accessories.
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The product must not have been washed, altered, damaged, or improperly used.
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Customers must provide valid order information or proof of purchase.
Return requests submitted after the 90-day period may not be accepted.
2. Return Request Process
To request a return, please contact our customer service team before sending any products back.
Email:
service@celovariq.com
Please include the following information:
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Order number
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Customer name
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Product name
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Reason for return
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Photos or videos if the product is damaged, defective, or incorrect
Our customer service team will review your request and provide further return instructions.
Please do not send items back before receiving return authorization.
3. Return Shipping Policy
Damaged, Defective, or Incorrect Items
If you receive:
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A damaged product;
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A defective product;
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An incorrect item;
please contact us after receiving your order.
After verification, we will provide an appropriate solution, including replacement, refund, or return assistance.
Customer-Initiated Returns
For returns caused by personal reasons, including:
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Changed mind;
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Ordered the wrong product;
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No longer need the item;
customers may be responsible for return shipping costs.
Original shipping fees are generally non-refundable.
4. Refund Policy
Once we receive and inspect your returned item, we will notify you regarding your refund status.
If your refund is approved:
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The refund will be issued to the original payment method.
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Refund processing normally takes 5-10 business days after approval.
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Additional processing time may be required by your bank or payment provider.
Refunds cannot be issued to a different payment method.
5. Damaged or Defective Products
If your product arrives damaged or has a quality issue, please contact us:
Please provide:
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Order number;
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Description of the issue;
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Clear photos or videos showing the problem.
Our team will review your request and provide assistance.
6. Non-Returnable Items
The following items may not be eligible for return:
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Products that have been used, washed, or modified;
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Products without original packaging;
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Items damaged due to improper use;
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Clearance or final-sale products;
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Gift cards;
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Products returned without prior approval.
7. Exchanges
We currently do not offer direct exchanges.
If you need a different product, please complete the return process according to this policy and place a new order separately.
8. Return Address
For security and processing purposes, customers must contact us before returning any products.
After your return request is approved, we will provide the appropriate return instructions and return address.
Please do not send returns directly to the company address unless instructed by our customer service team.
9. Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Orders that have already been processed or shipped may not be cancelled and will need to follow the return process described above.
10. Contact Us
If you have any questions regarding returns, refunds, or your order, please contact us using the contact details provided in the Company Information section at the top of this page.