Privacy Notice

Last updated: October 9, 2026

Company Information

Celovariq is operated by:

Yingde Juheng Network Technology Co., Ltd.

Registered Address:
Room 108, Card 2, 1st Floor, Dehui Longshan Manor Apartment, East of Yingzhou Hotel, West of Beijiang 2nd Road, Yingcheng, Yingde, Guangdong, China

Email:
service@celovariq.com

Phone:
+86 13245312708

Responsible Person:
Zhou Feng

Customer Service Hours:
Monday-Friday 9:00 AM-6:00 PM PDT

At Celovariq, we respect your privacy and are committed to protecting your personal information. This Privacy Notice explains how we collect, use, store, and protect your information when you visit or make a purchase from celovariq.com.

This Privacy Notice applies to customers, visitors, and users of our website and services.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following types of information:

Personal Information

We may collect personal information that you provide voluntarily, including:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information

  • Order details

  • Customer service communications

This information is collected when you:

  • Create an account

  • Place an order

  • Contact customer support

  • Request a return or refund

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website pages visited

  • Browsing activity

  • Referral source

This information helps us improve website performance, security, and customer experience.

2. How We Use Your Information

We use collected information for the following purposes:

Order Processing

We use your information to:

  • Process and fulfill orders

  • Arrange shipping

  • Provide order updates

  • Handle payments

  • Manage returns and refunds

Customer Support

We use your information to:

  • Respond to inquiries

  • Provide assistance regarding products and orders

  • Handle warranty, return, and refund requests

Website Improvement

We may use information to:

  • Improve website functionality

  • Analyze customer preferences

  • Improve products and services

  • Prevent fraud and security issues

Marketing Communications

With your permission, we may send promotional emails, product updates, and special offers.

You may unsubscribe from marketing emails at any time.

3. Cookies and Tracking Technologies

Celovariq uses cookies and similar technologies to improve your browsing experience.

Cookies may be used for:

Essential Cookies

These cookies are necessary for website operation, including:

  • Shopping cart functions

  • Checkout processing

  • Account management

Analytics Cookies

These cookies help us understand how visitors use our website, including:

  • Website traffic analysis

  • Performance monitoring

  • User behavior analysis

Marketing Cookies

These cookies may be used to provide relevant advertisements and measure advertising performance.

You may manage cookie preferences through your browser settings or available cookie management tools.

4. Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary with trusted third parties, including:

Payment Providers

Payment information may be processed securely by payment service providers to complete transactions.

Shipping Partners

We share necessary information with logistics providers to deliver your orders.

Website Service Providers

We may work with trusted service providers that assist with:

  • Website hosting

  • Website security

  • Analytics

  • Customer support services

These third parties are permitted to use your information only to provide requested services.

5. Your Privacy Rights

Depending on applicable privacy laws, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Withdraw consent for certain data processing

  • Opt out of marketing communications

To exercise your privacy rights, please contact us at:

Email:
service@celovariq.com

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no online transmission method or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions

  • Provide customer support

  • Meet legal and accounting requirements

  • Resolve disputes

  • Prevent fraud

When information is no longer required, we will securely delete or anonymize it where appropriate.

8. Orders, Returns and Refund Information

Celovariq provides a 90-day return period from the date you receive your order.

If you request a return, refund, or exchange, we may collect and process information related to:

  • Order number

  • Purchase details

  • Customer contact information

  • Return reason

  • Refund processing information

For complete details, please review our Refund Policy.

9. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information, please contact us so we can take appropriate action.

10. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices, technology, or legal requirements.

Any updates will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Notice or how we handle your personal information, please contact us using the contact details provided in the Company Information section at the top of this page.